Complaints Procedure


DISPUTES RESOLUTION – What should you do if something goes wrong?

If you have a problem, concern, or complaint, please tell us so that we can try to fix the problem. You may contact our internal complaints scheme by emailing and detailing the nature of your complaint.
If we cannot agree on how to fix the issue you can contact Financial Services Complaints Limited (FSCL). This is an independent service and will cost you nothing.

Financial Services Complaints Limited

Postal: PO Box 5867, Lambton Quay, Wellington 6145
Physical: 13th Floor, 45 Johnston Street, Wellington
Phone: 0800 347 257